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BPO Philippines – Beyond Cost Savings

When it comes to Business Process Outsourcing (BPO) to the Philippines, many companies are aware of the cost savings it provides. Yet, in addition to reducing operational costs, BPO to the Philippines can offer far more, becoming a vital tool in driving strategic value and transforming businesses.

Traditionally, the outsourcing of BPO requirements to the Philippines was often considered a quick way to reduce the costs of non-core business processes, including customer support, finance and accounting, human resources, and logistics.

While it still offers businesses these fantastic opportunities, in recent years, the strategic value of BPO has continued expanding. Today, it provides companies with far more benefits thanks to the low-cost, high-tech services that are simply not viable when maintaining onshore operations.

Appreciating a new approach to their working day, many managers find that BPO to the Philippines frees up more time for them to focus on strategic activities. These higher-value opportunities can help businesses to drive forward, yet many managers fail to grab these opportunities when presented to them.

Speaking about the approach to outsourcing, Ralf Ellspermann, CEO of PITON-Global, an award-winning BPO in the Philippines, said, “We have seen clients start outsourcing their business processes, but then they fail to capitalize on the real benefits as they were too focused on simply saving costs. If businesses think longer term, then the opportunity provides them with the time to improve operating efficiency, maximize customer satisfaction, and deliver greater stockholder returns. By focusing on the external results and not simply cutting costs, a business can significantly improve its position in the marketplace and boost its value to customers.

“So instead of thinking of BPO as simply a way to reduce operational costs, think of it as an opportunity to take your business to the next level. BPO to the Philippines is moving beyond non-core functions and into more strategic areas that offer your firm the greatest value,” he adds.