Ulster Bank NI has taken the decision to freeze overdraft interest at current rates for personal customers for at least three months, to give customers peace of mind in a worrying time. The bank has also removed all other overdraft fees and charges, meaning that all customers who use their overdraft for the three months from Monday 30th March will pay less.
Ulster Bank NI has been working hard to make sure that they have the right support in place for any customers impacted by Coronavirus and has announced a range of measures to help customers who have been financially impacted. Ulster Bank NI has created dedicated customer care lines for over 70s and those in extended isolation and NHS workers.
Speaking on the changes, Les Matheson, CEO of Personal Banking at Ulster Bank’s parent bank said: “We have taken the decision to freeze interest rates on our overdrafts in order to help our personal customers during this unpredictable and unprecedented time. All of our customers, using their overdrafts, will pay less under this single, lower rate of interest, for any size of overdraft, for at least three months, with no other associated fees and charges.”
“We are monitoring the potential impact of Coronavirus across all our customers to ensure we can support them appropriately through any period of disruption. We have a strong track record in working with our customers who are affected by disruption outside of their control”.
Head of Personal Banking at Ulster Bank NI, Terry Robb, said: “We’re working hard to support customers and provide help to people, families and communities across Northern Ireland. As well as our branch network, customers can access banking services online, over the phone or via the mobile app, including our dedicate line for over 70s and those in extended isolation and NHS workers.”