How can you maintain a constant production flow for your business in 5 possible ways?
A consistent production flow for your business is one of the most prominent elements of any business.
A baseline of high consistency allows so much more than just revenue lining the walls of a business account. It will enable a business to have consistent growth, profit and make intelligent business decisions based on high and consistent baseline predictions.
Addressing consistency may seem like it doesn’t matter that much if you already have systems in place to address all of those things, but are the systems in place the best they can be to give a consistently high production flow to your business without constant intervention and change?
Businesses are naturally efficient when everyone within their business is working toward the same goals. Having a set of guiding systems and protocols to ensure that everyone stays on the same page can be the most powerful element of your business. Supply chain management consulting is increasingly popular with companies who wish to improve a constant flow of business.
So, let’s have a delve into five ways you can ensure consistent production flow for your business to make sure the business yield is sufficient, consistent, and can grow with minimal disruption.
Implementation of “Smart goals.”
Setting business goals in an open arena with your organisation can make your business incredibly transparent, which provokes a sense of unity within the company as everyone is working towards the same thing in the same ways.
SMART stands for:
- Specific- Making the business goals and outcomes clearly defined to avoid misunderstanding and reduce any deviation.
- Measurable- Making a system measurable to ensure the company is performing towards its goals and highlighting areas of improvement where goals are not being met.
- Achievable- making all the goals achievable, even if this means splitting the big company goals into smaller, more attainable sections, so there is always progress towards the big picture.
- Relevant- This means always making the goals pertinent to the business, which will also provoke the systems, processes, and procedures into being relevant too, which always works towards those business goals.
- Time-bound- Setting a definitive time scale for every goal or task to ensure the business achieves within a timeframe for execution. You can apply timeframes to staff, consumers, and systems.
And it is essential to have these overall business goals in an open forum to ensure that the organisation is constantly reminded about the business goals.
You can also communicate this to customers or service users to show willingness with an organisation’s performance regarding customer services.
Keep equipment in good working order.
Companies’ physical assets are one of the primary drivers of consistent business flow, including computers, buildings, office equipment, and consumable goods related to your business.
When physical goods are not maintained, either by regular maintenance or testing for efficiency, it can detract from the consistent flow of business in many ways, such as:
- Reducing Productivity Time- If something is broken, you may spend time away from the business goals sourcing an alternative.
- Excess Money Outlay- Replacing equipment can be expensive and is avoidable with maintenance.
- Staff Health- Ineffective equipment can affect staff health and safety, which may increase absent staff.
- The outlay for emergency maintenance and repair.
Having an in-house policy for reporting issues and scheduling in essential and routine maintenance can increase equipment longevity.
It would help if you were always on the lookout for the best solution to grow your business for consistent productivity, and audits should be routinely carried out to make sure that you have the best equipment available to you at all times to keep productivity ahead of the game.
Focus on a robust customer services strategy
Having a great reputation of providing excellent customer service is a sure-fire way to attract new customers and retain the existing loyal ones.
This process of implementing a customer services strategy does not need to be complex. Still, it does need to be uniformed across the board, so whenever a customer makes contact, they are offered the very best customer care and attention in the same way, regardless of who handles the incoming request, or indeed complaint.
Here are some things that can streamline a customer services strategy that will keep a continually high productivity rate within your business:
Apply phone rules- such as:
- How many calls must be answered within 5/10/30 seconds
- How people should answer a call
- Flow charts or process sheets on which route to take for each call type, such as quey, complaint, refund, etc
Apply email rules- such as:
- Introduce an auto-reply function so people can see their email has been received
- Make sure that someone is in charge of dealing with email inquiries
and can categorise and archive them accordingly
- Integrate a chat-bot so you can talk live with people inquiring etc.
Instigate Language and response rules/guidelines:
- Apply a script to phone conversations
- Guidelines of appropriate responses
- Language not to use
The communication list above is by no means exhaustive, and companies will have different needs concerning other business areas.
Although, on the surface of it, it may seem robotic to guide people in how to communicate, it gives a professional and uniform impression on your customers and service users, which can strengthen trust if executed correctly.
Understanding how vital employees are
Do you understand just how important your people are?
Employees are vital to consistent business productivity and are equally as crucial as your consumers.
If you have a workforce that is underachieving against the guidelines set for the business goals, you may need to ask some serious questions of their business perspective, such as:
- Are they happy?
- Are they correctly trained?
- Do they have everything they require to carry out their job correctly?
- Do they understand their roles?
- Are they treated fairly?
- Do they need any assistance?
- Are they regularly appraised for their roles?
All of these elements and so many more can directly affect the continued productivity of your business, significantly when something is misaligned against the companies mission and goals.
While it is pertinent to understand that not every role will suit every person, you need to make sure that every person within your employ is happy and productive, making your business happy and productive.
Using a Management System
Introducing a bespoke Management System into a business is a superb way to align the business productivity and everyone involved in the organisation.
Implementing a Management System gives everyone a standardised outline of working processes, which allows a business to continually assess the company’s productivity versus the business goals, making sure they are always aligned.
Management systems should always be aligned with short-term and long-term production goals. Implementing a plan with everyone on the same page allows a smooth transition for growth and further business integrations.
As you can see here, achieving a consistent production flow is both achievable on a personal and business level.
When a business takes stock of its assets and those things essential to the company that allows it to operate without interruption to productivity, systems should always be placed near the top of the agenda to enable business growth, unity, and a sense of trust and cause.