This FXGiants review looks at an exciting brokerage with strong core services and a history of customer care. Often, traders who opt for bigger brokerages find actual interactions to be a major pain point. They can be very slow or give half-answers just to get users off their backs.
This is even more prominent in the age of AI assistants, where users may be chatting to robots, which, as we all know, tend not to have the best understanding of human needs, instead of actual people.
That is what this review will focus on. Not just the customer support procedures themselves, but the needs and experiences of actual traders, and what this brokerage does to fulfil them.
FXGiants Review: Support and Trader Interaction
Let’s start with the primary talking point. FXGiants is actively involved in its community, providing consistent and clear communications on multiple outlets.
The primary ones, of course, are the support outlets the broker itself presents. This includes a help centre, with preemptive answers to the most common questions, as well as 24/5 live chat and email support. This mix works well because the chat is there for quick questions, while the email team can cover more complex queries.
On top of that, it’s important for this FXGiants review to mention that it’s very active on Trustpilot, engaging with users regarding their experience. Additionally, it has active channels across multiple social media outlets where it posts news and updates, indicating it aims for long-term engagement.
All of this displays the broker’s healthy attitude towards its traders. FXGiants actively listens and aims to improve the experiences of individual traders, as well as its community as a whole.
FXGiants Core Trading Services
Of course, all that would be for naught if there wasn’t a good trading experience to back that up. However, as you’ll see here in part of this FXGiants review, the broker has covered all the bases and created a well-rounded trading service.
Here’s the rundown:
- Three live and STP/ECN accounts
- Trading Central integration
- 300+ assets in 6 key categories
- MetaTrader 4 platform
- VPS hosting
- PMAM services
- Various experience-enhancing bonuses
From this, experienced traders can already tell that the service provides a good balance for both newbies and trading veterans. And if you don’t quite get what all of this means yet, don’t worry, it will all be expanded on soon.
FXGiants Review of Accounts
One of the broker’s most significant strengths is the variety of accounts it provides. These accounts let traders manage their preferences and tailor their experience to their own needs, once again speaking to FXGiants truly understanding how the average trader operates.
Live Accounts
There are three options here, with options for floating, fixed, and zero spreads. Here are the specifications:
Live Floating Spread
- Variable Spreads from 1.0 pips
- No Commission
- Trade from 0.01 Lots
- Bonuses Available
Live Fixed Spread
- Fixed Spreads from 1.2 pips
- No Commission
- Trade from 0.01 Lots
- Bonuses Available
Live Zero Fixed Spread
- Fixed Spreads from: 0.0 pips
- $9 per lot per side
- Trade from 0.01 Lots
All of them offer flexible leverage, where traders can choose how much they want to enhance their capital.
STP/ECN Accounts
Traders should also consider the STP/ECN accounts. While these offer more restrictions in leverage, many find the pricing structure to better match their preferences. Here’s the rundown:
No Commission
- Variable Spreads from 1.7 pips
- No Commission
- Trade from 0.01 Lots
Zero Spread
- Variable Spreads from 0.0 pips
- $3.75 per lot per side
- Trade from 0.01 Lots
Absolute Zero
- Variable Spreads from 0.2 pips
- No Commission
- Trade from 0.01 Lots
As you can see from the account info in this FXGiants review, the account types have a significant impact on a trader’s experience. As such, it’s best for one to consider their trading tactic carefully and choose the type that best matches it.
Platform and Trading Software
As noted earlier in this FXGiants review, it operates on the most well-known forex and CFD platform, MetaTrader 4. MT4 has reached that level of fame because it operates on multiple levels
Firstly, it’s intuitive software, albeit with a somewhat dated interface. It’s easy for new traders to figure out key features such as accessing instruments, following charts, and opening and closing trades.
But beyond that, it also has a ton of depth. It has a good variety of indicators and technical tools out of the box, as well as features such as trailing stops. What pushes it even further, however, are EAs, custom programs that traders can develop, download and run for additional features, and complex options like backtesting.
However, there’s still more in this FXGiants review. To suit the needs of traders with more complex routines, it also offers VPS Hosting and a PMAM service. Traders can use these to keep their latency low and EAs running, or manage multiple accounts with ease.
Bonuses and Promotions
On top of everything, FXGiants also offers bonuses and promotions to help enhance trader experience. There are three deposit bonuses, two of which simply give extra trading credit, at 20% and 40%. The last one works to provide added capital, doubling traders’ deposits but halving all wins and losses. As such, the P/L ratio remains the same, while users can distribute the funds more freely.
Note that bonus funds cannot be withdrawn, and are only used as trading credits.
FXGiants Review of Trading Instruments
FXGiants offers 300+ assets in six key categories. This selection includes:
- Forex
- Metals
- Indices
- Commodities
- Shares
- Futures
As such, traders can easily create diverse portfolios and strategise using different assets. The addition of futures is nice, and adds some speculative or hedging power in a trading area where those are usually limited.
FXGiants Review Conclusion
FXGiants offers a great deal of freedom in how traders can approach their routine. They can modify their pricing structure with the accounts, create a well-balanced portfolio with a multitude of assets, and control their trades with MT4 and the added tools.
This results in a powerful experience, where traders can truly feel like they are holding the reins instead of getting pulled along by their broker.
And as mentioned at the start of this FXGiants review, its customer care is second to none. Altogether, this broker is one of the few that feel like a trading ally rather than simply a service, and traders may find that feeling the missing link to a truly great market experience.
*Terms & Conditions apply. Bonus cannot be withdrawn.
All trading involves risk. It is possible to lose all your capital. This offer is made by Notesco Int Limited registered in Anguilla.
