Staff from across Customer Solutions at Power NI have been shortlisted in no fewer than 11 categories for this year’s Contact Centre Network Northern Ireland (CCNNI) Awards, which is returning this Thursday evening (October 26th).

Taking place in Belfast’s Hilton Hotel, the black-tie ceremony will celebrate excellence in customer service in Northern Ireland, with Power NI’s potential awards success again demonstrating the company’s unwavering commitment to delivering outstanding customer service at every level.

Power NI – which is part of Energia Group – has 14 finalists in a variety of categories, including Emma Knox in the Newcomer of the Year section, Emma Jo McColgan in the Rising Star category, and Ashley Boy who has been nominated for Support Person of the Year. This acknowledgement highlights Power NI’s continued growth, and the importance it continues to place on developing customer relationships and providing excellent customer service.

Power NI’s Alex Telford is a past CCNNI Award winner and said the recognition was an important component in his career development. “Winning CCNNI Contact Centre Manager of the Year is something I will never forget,” he said, “and on a personal level, the night itself was unforgettable.

“It was a special moment for me, and it was fantastic to be able to celebrate the achievement with my friends and colleagues. I have worked for Power NI for more than 10 years and I owe the CCNNI Award – and my success – to the company, especially my managers who recognised my potential and have continued to help and support my personal development over the years”.

Open to any NI-based customer service function, contact centre, shared service centre, IT or customer helpdesk employing a minimum of five staff, the CCNNI annual awards celebrate the outstanding achievements of the people and companies who make up Northern Ireland’s customer contact industry.