Among the many different ways you could improve your transport network, one of the most effective ways is to implement intelligent transportation systems.
Whether you’ve heard of these expert solutions before, or you’re exploring this option for the first time, it’s important to have a clear overview of what they are before you incorporate them into your services.
Read on to learn what intelligent transportation systems are and what benefits this technology can bring to your transport company.
What are intelligent transportation systems?
Intelligent transportation systems (ITS) are advanced solutions that use data and communications to help you manage, monitor and analyze transportation services more effectively.
These solutions can support various aspects of transit operations, such as computer-aided dispatch / automatic vehicle location (CAD-AVL), monitoring passenger load, scheduling routes or providing on-demand services.
The data from ITS also benefits riders. Ahead of their journeys, they’ll be able to see things like live service updates. This real-time passenger information (RTPI) can be delivered at various different touchpoints to the customer, such as on-vehicle and on-street displays or through an app or website.
The systems also provide benefits to drivers, including clear and reliable two-way communication with the control rooms, and route information delivered through the driver console.
What are the benefits of using ITS in your transportation operations?
There are a whole host of benefits that come with using ITS in transport operations. This includes things such as:
- More visibility and clarity
One of the main benefits of using ITS is complete visibility over how effectively transportation is running.
For example, data on service performance and passenger traffic can help identify service gaps. With this clear overview of the services, you can preempt patterns in daily operations, and make the necessary adjustments to maintain a smooth flow of riders – and thus, revenue.
- Enhanced customer experience
ITS can also help enhance the customer experience with a variety of beneficial data they can access for their journeys.
The system can provide live service updates which riders can access via different communication and information technologies e.g. apps, websites, or cloud-based displays.
With this information, riders can more easily plan their journeys in the best way possible, so they have a faster, hassle-free, and more enjoyable experience.
- Prompt resolutions for issues
Using an ITS, you can have a wider scope of different aspects of your service, allowing you to efficiently spot and resolve any issues that arise.
For example, there may be a situation where a driver needs to reroute their journey to avoid traffic, closures, etc.
With a reliable two-way communication set up between them and the control room, they can receive this information promptly, and make the necessary actions in good time.
This will lead to quick resolutions for any problems, without any disruptions or major impacts on the riders or their journeys.
—
Now you know the ins and outs of ITS, and their vast range of benefits, will you be considering these expert solutions for your transport operations?
