Willis win Best Customer Service award at CII Awards

6. Richard Willis, Willis & CompanysmThe winners of the CII’s first Public Interest Awards were revealed last night at a prestigious ceremony at LSO St Lukes in London.

The Public Interest Awards have been introduced to recognise individuals, teams and organisations that have gone above and beyond to educate, inform and ultimately benefit buyers of personal and commercial insurance in the UK and the  wider public.

PIA trophyCommenting on the awards, Dr Sandy Scott, CEO of the Chartered Insurance Institute, said; “The CII’s remit has always been to assist the insurance community in securing and justifying the confidence of the public.

“These awards celebrate all those who have gone above and beyond to educate, inform and ultimately benefit consumers of personal and commercial insurance in the UK.

“They are also a timely reminder of how good our profession can be, and I would like to take this opportunity to applaud all the finalists. Each of the entries demonstrated excellence in their specific area and has set the standard for their fellow insurance professionals to aim for”

The winners for the awards are as follows:

  • Best campaign in the public interest – PR or Public Affairs Initiative: Axa Insurance: Axa Roadsafe Schools Campaign
  • Best campaign in the public interest through Marketing or Advertising: Ecclesiastical: Hands off Church Roof campaign
  • Best campaign in the public interest for an SME audience: Zurich Insurance’s campaign around the future of SME’s and Risk
  • Best campaign in the public interest – Trade press: Insurance Age: Professionalism Hub
  • Best customer service initiative – Insurer: Sterling Insurance Group: Driving claims to settlement
  • Best customer service initiative – Broker: Willis & Company: Killeaton Flooding, Northern Ireland

In addition to these awards, two special categories were awarded to outstanding individuals on the night. These were the Voice of the Customer Award and the Achievement Award. The Voice of the Customer Award is for an individual from outside the insurance industry, who has consistently and intelligently championed the customer. This was awarded to broadcaster and journalist Paul Lewis for his commitment to benefiting customers by educating them about insurance issues through his writing and broadcasts, particularly on BBC Radio 4’s Money Box.

The Achievement Award is for an individual from inside the insurance industry who has made a significant impact by championing the issue of public interest. This award was won by Paul Evans, Group Chief Executive at Axa UK.
Commenting on the Achievement Award, Dr Scott said: “Paul is a true industry representative of the spirit of these awards. He took a stand over the need for theinsurance profession to get out of the spiral it had got itself into of pursuing processes and activities that were ultimately to the detriment of the customer – most notably and specifically by deciding to stop taking referral fees.

“It is with great pleasure that we have been able to recognise and congratulate him for his work.”

The host of the Public Interest Awards was Mr Jonathan Dimbleby, the well-known Radio 4 presenter and commentator on politics and current affairs.

For more information on the CII please follow this link: http://www.cii.co.uk/

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