The Consumer Council for Northern Ireland’s latest Complaints and Enquires report2 has revealed that Power NI is leading the local energy suppliers’ customer service league table for the seventh consecutive year.
Stephen McCully, Managing Director, Power NI
The annual report analyses the number of complaints per 10,000 customers with Power NI achieving the lowest level of complaints of the major electricity supply companies being referred to by the Consumer Council.
The report covers transport, postal services and water as well as electricity and gas, and in terms of energy covers issues including billing, metering, problems with supply and customer service. Power NI’s share of the energy market totals 57.7% however the report showed they had only 0.158 complaints per 10,000 customers. 1
Stephen McCully, managing director paid tribute to Power NI customer service teams based at key Power NI sites in Antrim, Omagh and Belfast, “Excellent customer service and support is one of our top priorities and I’d like to commend our staff for all their hard work. I’m proud that Power NI has for the seventh year been recognised for our customer service, support and overall commitment with the lowest level of complaints of all major energy companies in Northern Ireland.
“We help power around 460,000 customer homes and will continue to implement our strategy of providing the best rates for new and existing customers, multiple payment options, discounts and cash-back and no fixed contracts.’